My vehicle was taken today, can I get it back today?
We have up to 48hrs to process the unit, not including holidays, or weekends. We typically try to get it processed in the first 24 hrs. However, if your unit came in today, it is still being processed. Vehicles can typically be redeemed the next business day.
What documents do I need to provide at the time of my appointment?
For Personal property - You will need a VALID ID/DL and any fees in exact cash, cash only.
For Unit & Personal Property- VALID DL, keys to the unit, the police/repo receipt, and any fees in exact cash, cash only.
If picking up the vehicle, we also need a release from the lien holder stating that you are able to pick the vehicle up. Without a release from the lien holder, the vehicle will not be released.
How much will my fees be to redeem my unit?
All fees differ from client contracts. You will be notified of fees owed by a member of our staff once you have provided the documentation necessary.
Can I get the lot's address?
We do not give out the physical lot address until an appointment is set. This is for the safety of our employees and lot personnel.
Why do I need a police repossession receipt from the police department in the city in which the vehicle was recovered?
When we recover the vehicle, we are required by law to report it to the local police department so that they know the vehicle is in the banks' possession. You need that police repo receipt so that the police department can remove it from their system as no longer “repossessed”. This step is only necessary if you are picking up your vehicle from us once you have fulfilled your financial requirements to the bank and received a release.
Why do I have to wait for my car to be processed?
Business & Professions code 7507.9 gives us 48 hours to process the unit on a weekday. Typically it only takes us about 24 hours. If recovery falls on a weekend, we have 72 hours to process the vehicle, and on a holiday weekend, 96 hours to process the vehicle.
Why is my personal property taken out my vehicle?
It is required by State law in California that we remove the property and itemize it.
Will I have any fees when picking up my vehicle?
We have contracted rates with your finance company and we base your fees on the vehicle release statement provided by the bank.
Are you able to bill me my fees that are due at the lot?
No, we do not offer payment plans for fees. Fees must be paid at the time of the appointment in exact cash. We do not have cash on premise for change.
Can u ship me my private property?
No, we do not ship private property due to liability.
Why am I being charged to pick up my personal property?
We are required by the state to remove, itemize, store, and insure your property for 60 days. This incurs overhead expenses which are passed on to the debtor.
Can someone else pick up my car?
Yes, if you have a 3rd party added to the release. You must contact your financial institution to coordinate this process.
Do I need a driver's license to get my car?
Yes, you must have a valid DL to pick up the vehicle.
Do I need to bring the original police receipt?
What is the release?
A release is a form sent to us by your finance company stating you have settled your account with them and gives us permission to release the vehicle to you or a 3rd party.
What do I do if I need someone else to redeem my personal property or vehicle?
Contact your lien holder/financial institution. We do not control over this.
Why was my property disposed of?
California law requires that we store property for 60 days ONLY. After 60 days, we are authorized to dispose of it.
Why do I have to wait for an appointment to pick up my personal property?
While we understand that the property in your vehicle belongs to you, we are required by law to inventory your vehicle and store any personal items into our warehouse after creating a detailed list of said items. Business and Professions Code 7507.9 gives us up to 48hrs to process your vehicle after which, you may schedule an appointment to redeem.
What do I need to bring to my appointment?
When redeeming a vehicle, you are required to bring a valid Driver's License, Police release receipt from the Police Department your vehicle was reported repossessed to, exact cash if you have fees as we do not provide change or accept checks/debit and keys to your unit.
For personal property appointments, bring a valid ID or Driver's license, exact cash if you have fees and keys as sometimes we do not have full access to your unit and may need them to remove items from the trunk or glove-box for you to redeem.
What is a PD release receipt?
When a car is repossessed, it has to be called into the nearest police department or sheriff's office so that they are aware that the unit was repossessed and not stolen. In order to remove your car from that list, you are required to go into the police department and pay a small fee, usually between $15-$20, and receive a receipt for your payment that you will keep in your vehicle for 30 days. Were you to get pulled over without that receipt, the police could impound your vehicle for up to 30 days.